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8.1. Defects in the sold goods are eliminated, poor-quality goods are replaced, returned in accordance with the Rules for Returning and Replacing Goods approved by the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001 No. 217 “On Approval of the Rules for Returning and Replacing Goods”, except for cases where the contract cannot be withdrawn under the laws of the Republic of Lithuania (when the contract is concluded for the sale of hygiene products – bedding items; see information on the website of the Public Institution “Vartotojų centras” http://www.vartotojucentras.lt/istatymas.php?id=1038, “Peculiarities of Returning and Replacing Non-Food Goods” item 18.). Money for returned goods is in all cases transferred only to the payer’s bank account.
8.2. In order to return the product(s) in accordance with clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller via the means of communication specified in the contact section, indicating the name of the returned product, order number and reasons for the return.
8.3. When returning goods to the Buyer, the following conditions must be met:
8.3.1. the returned goods must be in the original, neat packaging;
8.3.2. the goods must not be damaged by the Buyer;
8.3.3. the goods must be unused, unassembled, and have not lost their commercial appearance (labels not damaged, protective film not torn, etc.);
8.3.4. the returned goods must be in the same configuration as the Buyer received them;
8.3.5. when returning the goods, it is necessary to provide a document of their acquisition.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in Article 8.3.
8.5. When returning the wrong product and/or a product of poor quality, the Seller undertakes to take back such products and replace them with similar suitable products.
8.6. In the event that the Seller does not have suitable products for replacement, the Buyer shall be refunded the amount paid, excluding the cost of delivery.
8.7. If the Buyer returns the product not due to the fault of the Seller or the manufacturer, but due to the fault of the Buyer, the Buyer shall organize the return of the product or, in accordance with the agreement with the Seller, shall pay the costs incurred during the return of the product.